Accessibility Statement

Last updated:
March 2024

General

Loox Online Ltd strives to ensure that its services are accessible to people with disabilities. Loox Online Ltd has invested a significant amount of resources in helping ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that website accessibility efforts assist all users and that every person has the right to live with dignity, equality, comfort, and independence.

Accessibility on loox.app

loox.app makes UserWay's Web Accessibility Widget, which is powered by a dedicated accessibility server, available. The software allows loox.app to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).

Enabling the Accessibility Menu

The loox.app accessibility menu can be enabled by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.

Also, in addition to the accessibility menu,  as part of our commitment to accessibility, we make sure to do the following

  • Text Alternatives: We provide text alternatives for any non-text content so that it can be changed into other forms people need, such as large print, Braille, speech, symbols, or simpler language.
  • Compatibility with Assistive Technologies: The site is designed to be compatible with assistive technologies like screen readers and magnifier software.
  • Keyboard Navigation: Our website is navigable by keyboard for people who are unable to use a mouse.
  • Resize Text: Users can resize text up to 200% without loss of content or functionality.
  • Contrast Options: Users have the option to switch to a high-contrast mode, which enhances the readability of text and the visibility of user interface components.

Disclaimer

Loox Online Ltd continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.

In an ongoing effort to continually improve and remediate accessibility issues, we also regularly scan loox.app with an Accessibility Scanner to identify and fix every possible accessibility barrier on our site. Despite our efforts to make all pages and content on loox.app fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

Office

Our offices are designed to be accessible and welcoming for everyone. Here are the key accessibility features available:

  • Accessible Entrance: Both the building and our offices feature entrances that are wheelchair accessible.
  • Hearing Assistance: Hearing aid-compatible systems are installed throughout the building.
  • Accessible Signage and Furniture: We have clear signage and furniture arranged to accommodate mobility aids.
  • Braille Features: Elevators and public address systems are equipped with Braille signage and audible signals.
  • Accessible Restrooms: Accessible restrooms are available on the lobby floor.
  • Accessible Parking: Designated accessible parking spots are available in the parking lot.

Here For You

If you are experiencing difficulty with any content on loox.app or require assistance with any part of our site, please contact us during normal business hours as detailed below, and we will be happy to assist.

Contact Us

If you wish to report an accessibility issue, have any questions or need assistance, please contact Loox accessibility coordinator as follows:

Name: Noa Conforti

Phone:  +972 54-239-3702

E-mail: noa@loox.op

Postal address: Moshe Aviv Tower, floor 49, Jabotinsky 7, Ramat Gan, Israel

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Alleged infringement notice

If you believe that the Service was used to infringe your copyrights, you may send our designated copyright agent (the "Agent") a written notification that includes substantially the following: 

  1. A physical or electronic signature of the person authorized to act on behalf of the owner of the right that is allegedly infringed;
    1. Loox Privacy Policy for end users available here (the "Privacy Policy")
    2. Loox Terms of Service available here
  2. Identification of the copyrighted work claimed to be infringed, or if copyrighted works are covered by a single notification, a representative list of such elements; 
  3. Identification of the content that is claimed to infringe or to be the subject of infringing activity and the access to which is to be disabled, and information reasonably sufficient to permit us to locate the content, including the exact Service page in which you discovered the allegedly infringing content; 
  4. Information reasonably sufficient to permit us to contact you, such as an address, telephone number, and, if available, an electronic mail address at which you may be contacted; 
  5. A statement that you have a good faith belief that the use of the material, in the manner complained of, is not authorized by the owner of the copyrighted work, its agent, or the law; 
  6. A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of the copyrighted work that is allegedly infringed.

Upon your notification, we may remove or disable access to the content that you claim to be infringing. We may ask you to provide further or supplemental information, prior to removing or disabling access to any content displayed on the Service, as we deem necessary to comply with the law. We may also provide the Service user who submitted the allegedly infringing content, with your contact details, in order for that person to be able to contact you and challenge your claim.

Counter notification

If we’ve removed or disabled access to content that you submitted, pursuant to a notification of claimed infringement that we received, then you have an opportunity to respond to the notice and takedown by submitting a counter-notification to our Agent. To be effective, your counter notification must be a written communication that includes substantially the following:

  1. Your physical or electronic signature;
  2. Identification of the removed content, or of the content to which access has been disabled and the location at which the content appeared before its removal or before access to it was disabled;
  3. A statement, under penalty of perjury, that you have a good faith belief that the content was removed or disabled as a result of mistake or misidentification of the content;
  4. Your name, address, and telephone number, and a statement that you consent to the jurisdiction of the competent courts in any judicial district in which your address is located or in which you may be found, and that you will accept service of process from the person who provided notification or an agent of such person.

After receipt of a counter notification, we will provide the person who submitted the claimed infringement notification, with a copy of the counter notification.

Subject to the applicable law, we may then replace the removed content and cease disabling access to it within 10 to 14 business days following receipt of the counter notice, unless our Agent first receives notice from the person who notified us of the claimed infringement that such person has filed an action seeking a court order to restrain the user from engaging in infringing activity relating to the content on the Service.

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